Frequently Asked Questions

How do I get to see Compound Media live?

Want to come to a live Compound Media Show?

Make sure to bring your state-issued ID when you arrive. You will receive an email confirming your seat(s) and details for arrival procedure will be emailed to you. All reservations are subject to cancellation.

Please provide at least 72 hours notice for your ticket request.

How can I download the Audio RSS episodes?

Click on “My Account” and then “RSS Feeds.” Click on “Personalized RSS Feed”. That will open up the RSS feed in your Podcast player. It should work with most major podcast players, including Beyondpod and Podcasts for Apple products.

This only works for subscribers to the show.

How do I use the app?

Check out this quick walkthrough video of the iOS app, it is almost identical to the Android app:


What can I download?

Currently each episode is available in audio-only downloads to subscribers. This option becomes available approximately one hour after the show ends. This audio feature works as a traditional podcast. You can find out more here.

What type of internet connection do I need to view?

We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view HD you will need to have higher download speeds.

To test your speed, please put in your browser; this will run a quick diagnostic test which will include some basic information about connectivity. After running the test either a copy/paste or screenshot of the results will help getting this resolved. Email the results of this test to [email protected]

As a general rule your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view.

What browser should I view on?

For the best experience when viewing a broadcast, we recommend using Google Chrome or Mozilla Firefox to view on Desktop and Mobile devices. Please note that if you are using Internet Explorer, versions 10 or 11 is recommended since older versions can have issues.

What plugins do I need?

Always use the latest version of Adobe Flash. Check your version of Adobe Flash (and upgrade if necessary) at the following link:

Why doesn’t my password work?

Try using the most updated version of Google Chrome or Firefox. Some people using Internet Explorer are experiencing issues logging in. Changing your browser may work while we get this fixed; also make sure you do not have an ad blocker on.

Click here to change your password.

How do I update my subscription?

You can manage your subscription choices, update payment information and find renewal date on this page: .

If you are on PayPal you can update your subscription close to your renewal date which is found in your PayPal account not on our website.

Any questions you can always email [email protected] about your subscription.

Where can I change my password?

After signing in, you account information is available under the “my account” button on the top right of your screen – or you can click here.

How do I update my payment information?

Update your method of payment here – you will also find your renewal date and more. On this page you can also change your subscription plan. If you are looking to change your plan from annual or six month billing to monthly, please email [email protected] before you do.